Payment Policies

Refund & Cancellation Policy

Last updated: September 10, 2026 • UTM Charitable Trust

Transparent Giving Guarantee

UTM Charitable Trust ensures complete integrity in handling public donations. If an accidental duplicate transaction or technical error occurs during payment via Razorpay, we provide a prompt and transparent resolution.

1. General Donation Policy

All donations and contributions made to UTM Charitable Trust are voluntary charitable gifts intended to support humanitarian causes, emergency medical assistance, food ration drives, dialysis aid, and orphan care.

Because these funds are mobilized directly for ongoing community welfare and relief assistance, donations and membership contributions are ordinarily non-refundable once successfully credited to the Trust.

2. Circumstances Where Refunds Are Granted

We recognize that technical anomalies or mistakes can occur. The Trust will consider and approve refund requests under the following specific circumstances:

Duplicate Transactions: Your account or payment method was debited more than once for the same donation due to network lag, gateway timeout, or accidental multiple clicks.
Technical Billing Error: The amount debited from your bank or card was different from the amount you entered or intended to donate.
Unauthorized Transactions: A donation was processed using your card or banking credentials without your authorization or consent (subject to banking verification).

3. Refund Request Timeline & Procedure

To request a refund for an eligible transaction, please follow these steps:

Step 1: Notice

Notify us within 7 calendar days from the date of the transaction.

Step 2: Details

Provide your Razorpay Payment ID, transaction date, amount, and proof of duplicate debit.

Step 3: Verification

Our team verifies the gateway logs and issues the refund to your original payment source.

Please email your request to utmcharitabletrust@gmail.com with the subject line "Refund Request - [Your Name / Payment ID]".

4. Processing Time & Method of Refund

Once your refund request is verified and approved, it will be initiated via the Razorpay Payment Gateway within 2 to 3 business days.
The refunded funds typically reflect in the original source bank account, credit card, or UPI ID within 5 to 7 business days, depending on your issuing bank's settlement cycle.
Refunds are returned strictly to the original payment instrument used for making the payment and cannot be redirected to third-party accounts.

5. Cancellation Policy

Once a donation or membership contribution is confirmed online through Razorpay, it represents an immediate allocation toward relief activities. Therefore, cancellations are not permitted after completion of the transaction, except under the duplicate or erroneous billing conditions described above.

6. Contact for Refund Inquiries

For any questions or support regarding payment receipts and refunds, please reach out to our administration:

UTM Charitable Trust

Masthikatte, Ullal, Mangalore, Karnataka 575020, India

+91 9900327955

utmcharitabletrust@gmail.com

1. General Donation Policy

2. Circumstances Where Refunds Are Granted

We recognize that technical anomalies or mistakes can occur. The Trust will consider and approve refund requests under the following specific circumstances:

Duplicate Transactions: Your account or payment method was debited more than once for the same donation due to network lag, gateway timeout, or accidental multiple clicks.

Technical Billing Error: The amount debited from your bank or card was different from the amount you entered or intended to donate.

Unauthorized Transactions: A donation was processed using your card or banking credentials without your authorization or consent (subject to banking verification).

3. Refund Request Timeline & Procedure

To request a refund for an eligible transaction, please follow these steps:

Step 1: Notice

Notify us within 7 calendar days from the date of the transaction.

Step 2: Details

Provide your Razorpay Payment ID, transaction date, amount, and proof of duplicate debit.

Step 3: Verification

Our team verifies the gateway logs and issues the refund to your original payment source.

Please email your request to utmcharitabletrust@gmail.com with the subject line "Refund Request - [Your Name / Payment ID]".

4. Processing Time & Method of Refund

Once your refund request is verified and approved, it will be initiated via the Razorpay Payment Gateway within 2 to 3 business days.

The refunded funds typically reflect in the original source bank account, credit card, or UPI ID within 5 to 7 business days, depending on your issuing bank's settlement cycle.

Refunds are returned strictly to the original payment instrument used for making the payment and cannot be redirected to third-party accounts.

5. Cancellation Policy